What We Collect and Why We Collect It
When you open an account with ek10, we collect the information you provide directly — your name, contact details and the payment method you choose, whether that is bKash, Nagad or Rocket. We log transaction references tied to those wallet transfers so we can verify deposits
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and process withdrawals accurately. Device information, browser type and session data are collected automatically when you access the platform; this helps us keep your account secure and detect unusual login activity. We do not collect your bKash or Nagad PIN at any point — PIN entry
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happens entirely within your wallet app, not on our side. We may also collect support chat logs when you contact us, so we have a clear record of any issue you raised and how it was resolved. Data collected from Rocket transfers follows the same handling
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rules as other local wallet transactions: stored only as long as needed for account and compliance purposes, then deleted in line with our retention schedule. Your data is never sold, rented or shared with advertisers. Where we share data with third-party processors — for example, fraud-screening
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services — those parties are bound by data agreements that restrict how they use your information. Access to our platform and the personal data we hold is subject to your local law and eligible region requirements.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.